Terms of Sales

ARTICLE 1 – Scope of application
1.1 The online store "stooly.fr" hereinafter referred to as "The Site", is a registered trademark and
operated by SARL MY COCOON, registered in the Paris trade register under number
RCS Paris 750 900 268. Its head office is located at 35 rue Gazan 75014 Paris. Its registration number
phone number is: 09 73 12 26 45.
1.2 The Site is the property of the company MY COCOON in its entirety, as well as all rights therein.
related. Any reproduction, in whole or in part, is systematically subject to the authorization of the
owners. However, hypertext links to the site are authorized without request
specific.
1.3 These general conditions of sale govern online sales of the products presented
on the website www.stooly.fr. These general conditions of sale will prevail over all other conditions
appearing in any other document, except with prior, express and written exemption.
1.4 The customer or purchaser acknowledges having read, at the time of placing the order
or quote, the specific conditions of sale stated on this screen and expressly declares the
accept without reservation. The general conditions of sale refer to the price list in effect at the time
of the order.
ARTICLE 2 – Products
2.1 The photographs illustrating the products do not form part of the contractual scope. If there are errors
are introduced, in no case can MY COCOON be held liable.
2.2 The products presented on the site www.stooly.fr are offered within the limits of available stocks.
Product availability will be confirmed upon confirmation of the order which will be sent to
customer by email.
In the event of a stock shortage or inability to obtain supplies within a maximum period of 15
(fifteen) working days, the customer will be offered to switch to another finish, another product
or cancel your order.
These possible unavailabilities being totally independent of our will, the responsibility of
our company MY COCOON cannot be held liable for this.
2.3 MY COCOON reserves the right to modify prices, packaging and specifications as well as any
service related to the products at any time and without notice.
ARTICLE 3 – Prices and promotional offers3.1 The price of the products is expressed in euros including all taxes. They do not include the costs
any delivery charges which are extra (unless otherwise stated, for example “free delivery”). Their
The amount is indicated at the end of the online order, before its validation.
3.2 Our company MY COCOON reserves the right to modify prices at any time, while
guaranteeing the application of the price in effect on the day of the order.
3.3 The commercial invoice is sent to the customer by email. This invoice contains all the elements
constituting the order and the contact details of the buyer and the recipient if they are different.
ARTICLE 4 – Order
4.1 Automatic recording systems are considered to be proof of the nature,
content and date of the order. MY COCOON confirms acceptance of the order to the customer
to the email address that the latter will have communicated. The sale will only be concluded from the
confirmation of the order.
4.2 MY COCOON reserves the right to cancel any order from a customer with whom it may have existed or
there is a dispute relating to the payment of a previous order.
4.3 The information provided by the buyer when placing the order is binding on the buyer: in the event
error in the wording of the recipient's contact details, the seller cannot be held responsible for
the impossibility of delivering the product. If the error results in a product return
invoiced, this amount will be charged to the customer.
ARTICLE 5 – Payment method
5.1 The price is payable in full after confirmation of the order.
5.2 Payment can be made by
- Bank card
For the security of your payments, your card payment is made directly on the server
secured from our bank on our behalf.
At no time will your card number, nor any other confidential data linked to it, be
will be communicated to us.
Exchanges are encrypted and secured using the SSL 3 (Secure Socket Layer) protocol on the Internet,
protocol that has become a global standard and is usable by major browsers.
- Bank transfer
You can opt for a bank transfer. If you choose this payment method, you will need to
make the bank transfer within 7 days of the payment request. Your order will be
then processed as soon as our company receives your payment.
If you do not receive your payment within 7 days of placing your order, your order will be
canceled without notice.
- CheckYou can opt to pay by check. If you choose this payment method, you will need to
send your check within 7 days of the payment request. Your order will then be
processed as soon as our company receives your payment.
The check should be made payable to MY COCOON.
The check accompanied by the order form must be sent to the following address: MY COCOON 35
Gazan Street 75014 Paris.
If your payment is not received within 7 days of your order, it will be cancelled without notice.
notice.
- Paypal
If you have a PayPal account, you can pay for your purchases directly through this account.
By choosing this payment method, you will be redirected to your account and to the payment area
secure.
Once the transaction is confirmed, you can complete your order on the website. Your account
will be debited instantly after validation of your order by our services.
With Paypal, your bank details will never be transmitted to stooly.fr. In fact, Paypal encrypts
and protects your card number.
Fees and commissions incurred by PayPal are the responsibility of the customer or acquirer. These fees or
commissions will in no case be charged to the company MY COCOON.
- Payment in 3 installments without fees
5.3 Our company MY COCOON accepts payment in 3 installments without fees by check for orders
between €300 including tax and €2,000 including tax.
If you choose this payment method, you will need to write 3 checks for an equivalent amount and
ship within 7 days of payment request.
The 3 checks will be cashed 1 month apart. You will therefore pay 3 monthly installments. The first
The check is cashed upon receipt of your payment. The last check is cashed no later than 3
months after order validation. The credit duration is therefore a maximum of 3 months from the
order validation date. You benefit from the legal withdrawal period of 14 days from
from the date of acceptance of the contract. A loan commits you and must be repaid. Check your capacity
loan before committing. For any late payment, article 6 of these T&Cs
will apply.
Example of payment in 3 installments without fees:
Total credit amount: €300
Total amount due: €300
Fixed debit rate: 0%
Cost of credit: €0
Maximum credit duration: 3 monthsYour order will be processed as soon as our company receives your payment.
Checks should be made payable to MY COCOON. Checks accompanied by the voucher
orders must be sent to the following address: MY COCOON 35 rue Gazan 75014 Paris.
If you do not receive your payment within 7 days of placing your order, your order will be
canceled without notice.
ARTICLE 6 – Delay or failure to pay
6.1 Unless otherwise agreed, our products are payable upon order. No discount is
granted for advance payment.
6.2 In the event of late payment, the seller may suspend all current orders, without
prejudice to any other course of action.
6.3 Any delay in payment will give rise, in addition to the late payment penalties mentioned above, to payment by the
customer of a fixed compensation for recovery costs in the amount of €40 (C. Com. Art. L. 441-6
para. 12). If the recovery costs were to exceed the amount of the fixed compensation,
the company MY COCOON may request additional compensation upon justification.
6.4 Any amount unpaid on the invoice due date will automatically give rise, without notice, to
prior notice, to the payment of late payment interest at the legal rate from the due date
until the day of payment.
6.5 In the event of non-payment forty-eight hours after a formal notice has remained unsuccessful,
the sale will be automatically terminated if the seller sees fit, who may request interim relief
return of the devices, without prejudice to any other damages. The resolution will affect not
only the order in question, but also all previous orders, whether
delivered or in the process of being delivered and whether or not payment is due.
Failure to pay a single installment will result in the entire debt becoming immediately payable, subject to
formal notice. The same applies to any change affecting the personality of the buyer or the
credit thereof. In all of the foregoing cases, any amounts that may be due for other reasons or
for any other reason will become immediately due, if the seller does not opt ​​for resolution
corresponding commands.
The buyer shall reimburse all costs incurred by the contentious recovery of the sums
due, in addition to compensation of twenty percent of the unpaid amount.
Under no circumstances may payments be suspended or subject to any compensation.
without the prior written consent of the seller. Any partial payment will be charged first to interest, then
on the amounts due the longest.
No delay or failure to pay may be justified after the fact by a claim.
Penalties will automatically be applied within the meaning of the law of December 31, 1992, in the event that
the amounts due are paid after the payment date shown on the invoice, when the payment
occurs beyond the time limit set out in these conditions. These penalties are one and a half times the rate
of the legal interest. The fixed compensation of €40 is due automatically from the first day of late payment regardless of
either the deadline applicable to the transaction (additional deadline provided for in Article L. 441-6 I paragraph 8, agreed deadline
provided for in Article L. 441-6 I paragraph 9, regulated deadline provided for in Article L. 441-6 I paragraph 11, deadlines provided for
in 1° to 4° of article L. 443-1).
ARTICLE 7 – Delivery
The Products are shipped to the Territory defined in these General Conditions.
Delivery is made by Courier or Delivery Person, at the Customer's choice from the delivery methods offered.
and determined according to the weight and dimensions of the package. The delivery of each product making up the
basket can be made independently. The Customer must fill it carefully at the time of
order all fields of the delivery form, including its delivery details and indicate a
landline or mobile phone number. Neither TIPTOE nor the transport company can
be held liable for failure to deliver due to inaccuracy or error in
the delivery address.
Delivery person: Delivery may be carried out by a Delivery person for large or heavy packages. In this case,
The Customer is contacted either by email or by telephone directly by the Delivery Person so that they can
arrange a delivery appointment (hereinafter, the “Appointment”). During this contact, the Customer must
expressly report any access or passage difficulties that the Delivery Person may encounter
upon delivery (including if they have been previously reported on the order form).
The Customer is particularly required to measure the access passages to his home in order to confirm the
Delivery person its accessibility to the ordered Product. All additional delivery costs necessary
the rental of specific equipment (such as forklifts) to deal with access difficulties
specified by the Customer must be validated and paid by the latter prior to delivery.
Courier: smaller or lighter packages can be delivered by
Courier. The Customer must provide a delivery address to which a natural person can
receive the package on the first delivery (for example: workplace, home of a friend or a
family member, caretaker, etc.).
8.2 Delivery times
Delay in delivery
7.5 The delivery times, specified on each product sheet, are estimated times. The date
estimated shipping time will be shown to you in a shipping confirmation email. If we
are unable to meet the estimated shipping date, we will notify you of an
new estimated date by email. Delivery delays cannot give rise to
damages, price reduction, withholding or cancellation of current orders. In the event of
change in the delivery time, we will do everything possible to keep the customer informed and to
deliver as quickly as possible.
Other delivery methods
We reserve the right to refuse any order requiring delivery outside the
Mainland France and/or upstairs and/or with unpacking, assembly and installation of the product.
Usual verification upon deliveryYou must carefully check on the day of delivery that the products delivered are intact, complete and
conform to your order. If you notice any damage or non-conformity whatsoever on
the packaging or on the product, you must refuse delivery or issue handwritten reservations,
precise and dated on the delivery slip. In the absence of reservations, the product is deemed to have been accepted in
perfect condition by the Customer who will not be able to make any dispute concerning its delivery. Please note: the
statements such as "subject to unpacking" are not valid.
In the event of delivery of an item that does not conform to your order, is damaged or is incorrect, we will
Please contact us by clicking here, within 24 hours of delivery.
You will need to attach to your message:
● - a copy of the delivery note mentioning the reservations made at the time of delivery.
● - one or more photos of the damaged parts for our records and to enable us to
take appropriate measures.
Any claim made after this deadline will be rejected. If the claim is accepted, the customer
will be offered an exchange of their order or a refund if the product is no longer
available.
Returned products must be sent back to us in their original packaging or in packaging
equivalent.
ARTICLE 8 – Right of withdrawal
Return / Right of withdrawal
8.1 In accordance with article L 121-21 of the Consumer Code, you have 14 days
calendar days (Sundays and public holidays included) from the day we receive the order
return a product that does not satisfy you.
You can return this product within this period accompanied by your invoice, at your expense and by your
own means.
The return address for products is MY COCOON, 35 rue Gazan, 75014 Paris
Only products in new condition and in their original packaging will be accepted.
MY COCOON reserves the right to refuse returns if the products do not meet these conditions.
In the event that you are unable to return the product by your own means,
stooly.fr may possibly provide you with a recovery service at your expense (quote on
request, price depending on weight and geographic area).
Refund
8.2 You will be reimbursed by credit to your bank account in the event of payment by bank card,
or by check in other cases within 14 days of receipt of the return. The products
shipped cash on delivery or postage due will be refused.
Implementation
8.3 To exercise the right of withdrawal, you must contact Stooly customer service at
following email: sav@stooly.fr. You can also complete and send the withdrawal form by message by clicking here.
Model withdrawal form
to the attention of Stooly,
I/We (1) hereby notify you (1) of my/our (1) withdrawal from the contract relating to the
sale of item order number ……. ordered on …………. and received on ………….
Name of consumer(s) ……………….
Address of the consumer(s) ………………….
Date …………………………….
(1) Delete as appropriate.
Note: the right of withdrawal does not apply to delivery costs, which remain fully acquired.
by our company.
ARTICLE 9 – Guarantee
Legal guarantee
9.1 All products supplied by our Company MY COCOON benefit from the legal guarantee of
conformity provided for by articles L.211-4 to L.211-14 of the Consumer and Warranty Code
legal protection of hidden defects provided for in articles 1641 to 1649 of the Civil Code.
Implementation of the guarantee
9.2 To benefit from the warranty, any product must first be submitted to our After-Sales Service.
Sales (sav@stooly.fr) whose agreement is essential for any replacement or repair.
presentation of the invoice will be strictly required when the guarantee is invoked.
9.3 The guarantees do not apply to apparent defects, and faults and deterioration caused by
natural wear and tear, an external accident, or when the said non-conformity is due to a false
maneuver, negligence, modification of the goods not foreseen or specified, misuse,
improper repair or testing.
Product return under warranty
9.4 Any return of product can only be made with prior agreement (these requests must be sent by
mail, fax or electronic message to our customer services) accompanied by the invoice.
Upon receipt of the goods, the After-Sales Service will carry out the necessary checks.
allowing you to accept or refuse the return of the goods as well as the consideration in the
whether or not covered by the warranty.
In the event of refusal, the customer will be informed and the goods will be returned to them at their expense or destroyed after
written request from the customer.
ARTICLE 10 – Retention of title All products ordered or delivered remain the property of MY COCOON until payment has been made.
integral.
ARTICLE 11 – Liability
11.1 Our company shall not be liable in any way for direct or indirect, material or
intangibles such as financial or commercial damage suffered by the Client due in particular to a
any failure by our company to fulfill its obligations under this agreement.
11.2 In the event of damage caused by a safety defect in the product, the customer must seek the
manufacturer's liability identifiable from the information mentioned on the Product packaging.
11.3 MY COCOON strives to present precise and accurate information on the website
www.stooly.fr and disclaims all liability for errors, particularly in the texts posted online.
11.4 Finally, MY COCOON disclaims all liability in the event of damage inherent or caused by
the use of the Internet network, in particular with regard to access to and use of the website
www.stooly.fr
ARTICLE 12 – Archiving
In accordance with the legal and regulatory provisions in force, we inform you that we
archive, for a period of 3 years from the date of delivery of the articles, the contracts that
we conclude with you via the website www.stooly.fr. During these 3 years, you can
You can send us a request for access to your archived contract at any time by contacting our Service.
Customer.
ARTICLE 13 – Personal data (GDPR)
In accordance with the General Data Protection Regulation (GDPR) in force since 25
May 2018, the processing of personal data concerning the Client is carried out in the
respect for privacy. The Client has the right to access, rectify, erase and limit
of processing, portability and opposition. To exercise these rights, the Client may send a letter to
the following address: MY COCOON, 35 rue Gazan, 75014 PARIS, or an email to sav@stooly.fr.
A copy of your identity document may be requested for verification purposes.
The Client's data may be used for commercial prospecting purposes, subject to
his explicit consent. The Client may withdraw his consent at any time.
ARTICLE 14 – Cookies
When consulting the Site, cookies may be placed on the Client's terminal in order to
to optimize your browsing experience. The Customer can configure their cookie preferences via a
banner provided for this purpose during the first visit to the Site.
ARTICLE 15 – Competent courts – Applicable lawSole jurisdiction will be exercised in the event of any dispute of any nature or contestation relating to the formation or
the execution of the order, the Commercial Court of Paris. These general conditions of
sales are governed and governed by French law.
ARTICLE 16 – Mediation and dispute resolution
In accordance with the provisions of the Consumer Code concerning the amicable settlement of
disputes, stooly.fr adheres to the e-commerce Mediator Service of FEVAD (Federation of
e-commerce and distance selling) whose contact details are as follows: 60 rue de la Boétie –
75008 Paris – http://www.mediateurfevad.fr/.
The Client may also use the European online dispute resolution platform:
https://ec.europa.eu/consumers/odr/